Refund Policy

Eligibility for Refunds:

We offer refunds for items that are incorrect, damaged, or defective upon receipt. If you receive an incorrect item or the product is faulty, please contact our customer service team within 14 days of receiving your order.

Return Process:

To initiate a return, please contact us at icedoutnowbusiness@gmail.com to obtain a return authorisation. Items must be returned in their original condition and packaging, with all tags and labels intact. Once we receive the returned item and verify its condition, we will process your refund.

Refund Processing Time:

Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item. Please note that your bank or credit card provider may take additional time to process the refund.

Exceptions and Non-Refundable Items:

Certain items, such as perishable goods, customized products, and items marked as final sale, are non-refundable. We will clearly indicate any non-refundable items at the time of purchase.

Exchanges:

At this time, we do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

Contact Information:

For any questions or concerns about our shipping and refund policies, please contact us at icedoutnowbusiness@gmail.com. Our customer service team is here to help!